Refund policy
RETURN POLICY
Last Updated: June 25, 2026
Customer satisfaction is important to us.
RETURNS
Due to the nature of our wellness products, opened or used products cannot be returned.
UNOPENED PRODUCTS
Unopened, unused, and sealed products may be eligible for return within 30 days of delivery, subject to approval.
RETURN APPROVAL
All returns must be approved prior to being shipped back.
To request a return authorization, please contact our customer support team before sending any product.
REFUNDS
Once the returned product is received, inspected, and approved, refunds will be issued to the original payment method used for purchase.
Please allow several business days for the refund to appear on your account, depending on your financial institution.
SHIPPING COSTS
Original shipping charges are non-refundable unless the return is the result of our error, including damaged, defective, or incorrect items.
DAMAGED, DEFECTIVE, OR INCORRECT ORDERS
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.
Please include your order number and photographs of the item and packaging when possible to help us resolve the issue promptly.
NON-RETURNABLE ITEMS
• Opened products
• Used products
• Products returned without prior authorization
For health, safety, and quality control reasons, we cannot accept returns of opened or used products.
EXCHANGES
At this time, Aurevia Wellness Labs does not offer direct product exchanges.
If an approved return qualifies for a refund, a new order may be placed separately.
QUESTIONS
For return assistance, please contact us at:
